DEPOSITS and PAYMENTS:
A) The reservation is charged in full 14 days before your booking, which aligns with our cancellation period. If your card is invalid, we will do our best to contact you by every means. If we are unsuccessful, we may remove the reservation. Multiple-room bookings and bookings for longer than seven days will have clearly defined prearranged deposits in writing. We hold a preauthorized amount of one room night for security purposes, which is released on departure, notwithstanding that item B is satisfied. A security deposit is required for monthly bookings, which will be returned within 48 hours of departure, assuming item B is satisfied.
B) The client is responsible for any financial shortfalls, damages, missing items, extreme cleaning beyond reasonable use, wear and tear, or defective workmanship while the suite is in your possession.
STAIRS: We have stairs and no elevator. There are three rooms on the main floor of the Roses; the dining room is up two flights. We can arrange to take a tray down for breakfast. At the Jellybean, the Dining room is on the main floor. If you cannot climb stairs, please be sure you didn't book second, third, or lower-floor rooms. Ask about our GIN WHEEL! We can take up your luggage via our Gin Wheel.
CANCELLATION POLICY: The high season, May 1 to October 15, is 14 days. The off-season cancellation period is 24 hours. Trip insurance is available through our booking engine. Multiple room bookings, special events, and bookings longer than seven days will have a different cancellation agreement, clearly defined in writing.
CHECK-IN: Any time after 2:00 PM Check-out is at 11:00 AM. Low season checkout can be later if not rebooked. The low season is October 15 to April 15th. We allow our cleaners to 3 pm check in on the apartments, Comfort Cove, Cape Spear, (formerly Harbour Grace) and Admirals Cove.
BREAKFAST: From April 15th to October 15th, we serve a hot breakfast daily in our dining rooms for guests at the Roses Heritage Inn and The Jellybean Heritage Inn. Outside this period, we recommend Coffee Matters on the corner between the Roses and the Jellybean.
ALLERGIES AND CLEANING: We care about your allergies. Most of our rooms have hardwood floors. We also have scent-free detergents, hypoallergenic bedding, and pillows. Our standard pillows are hypoallergenic triple-washed feather, cotton sheets, and feather duvets. Upon request, we can switch to non-feather pillows. We follow the Airbnb standards for cleaning and disinfecting.
CAR RENTAL: We are not affiliated with car rental agencies but offer a “coupon code” for a discount for Roses and Jellybean Inn guests with Budget Rent a Car: U369346. Please book directly with them at www.budget.ca or call 709-747-1234 (St. John’s Airport) or 1-800-268-8900. Centsible Car Rental is a small local company and can be reached at (709) 753-2277
