CHECK IN: any time after 2:00 PM in summer, 1:00 pm in off season ( October 15 to April 15). Check out is 11:00 AM. We facilitate early check-ins as possible and prior check-in baggage drops. If you booked online you will need to know which house (9 or 11) that you will be staying in and what the security code is for that check-in day. We endeavour to contact our guests prior to check in with this information a few days before arrival. Please contact us if for some reason you have not received this in your email confirmation.
BREAKFAST: We serve a delicious, hot breakfast every day in high season which is all summer from May to usually mid October. Outside this period breakfast may be continental (or full depending on demand) which consists of fresh pastries, yogurt, hot steel cut oatmeal, fruit, tea and coffee. Please note there are several breakfast restaurants within walking distance of The Roses including Coffee Matters 2 doors down and the Bagel Cafe which is a pleasant 7 minute walk.
PARKING: Military Road is free to park on but there are limitations just in front of the building. It is also free to park along the green picket fence across the street on the gravel road. There is also very convenient parking at the St. Thomas' Church well-lit parking lot directly across the street for only $5 per day. $10 overnight.Our policy is to provide one pass in your check in envelope for your convenience. If you don't use it is just return it undated. If you want more the church office is open from 9 am to 2 pm.
CANCELLATION POLICY: 30 days notice from June 1 to September 30th. Outside this period it is 1 week. On multiple room bookings, a non refundable deposit may be required. We encourage you to obtain trip interruption insurance privately if you have health concerns. Please understand that we keep our prices low for what we offer so we do expect to stick to the cancellation policy. Most major credit cards have trip interruption insurance. St. John's is remote and is subject to extreme weather that can restrict flights and ferries. The Roses cannot be responsible for missed reservations due to weather events or changed plans. We do our best to rebook or provide credit for a future stay.
We really appreciate if you remove your shoes and bring house shoes/slippers for everybody's enjoyment. The Roses is pet free and smoke free. With advance notice we don't mind washing your linens with scent free detergents. We care about your allergy's.
CAR RENTAL: We are not affiliated with Budget rent a Car but the “coupon code” for a discount for Roses guests is: U369346 Book directly with them at www.budget.ca or call 709-747-1234 (St. John’s Airport) or 1-800-268-8900. Ther is also The non Airport Enterprise car rentals. They will come and pick you up at The Roses. This avoids the extra airport charges. You can drop off at the airport then for your convenience. (they charge). Please confirm in advance.